Appointment Scheduling and Patient Flow · CDA

Which practice improves patient flow and minimizes front-desk congestion at check-in time?

  1. Scheduling all appointments at the same time
  2. Pre-scheduling follow-up appointments before the patient leaves
  3. Allowing walk-ins only
  4. Delaying check-in until the treatment room is ready
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Correct answer: Pre-scheduling follow-up appointments before the patient leaves

Pre-scheduling follow-up visits at checkout ensures smoother transitions and reduces administrative load later. It supports continuous patient flow and helps prevent backlog at the front desk.

Difficulty: Medium Question 3 of 19

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