Appointment Scheduling and Patient Flow · CDA

What is a likely negative outcome of poor appointment scheduling and patient flow management?

  1. Increased patient satisfaction
  2. Higher staff morale
  3. Long wait times and patient dissatisfaction
  4. Better time utilization
Show answer and explanation

Correct answer: Long wait times and patient dissatisfaction

Poor scheduling can lead to bottlenecks, long wait times, rushed appointments, and decreased patient satisfaction, which can harm retention and reputation.

Difficulty: Medium Question 8 of 19

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