Appointment Scheduling and Patient Flow · CDA

Why is it important to match office hours with patients’ availability (e.g., offering evening or weekend slots)?

  1. To decrease the overall workload placed on clinical staff members
  2. To accommodate patients who cannot attend during standard hours
  3. To make the daily scheduling process more complicated to manage
  4. To reduce the number of dental emergencies seen at the practice
Show answer and explanation

Correct answer: To accommodate patients who cannot attend during standard hours

Offering flexible hours helps patients with busy schedules access care, increases appointments booked, and improves overall satisfaction and retention.

Difficulty: Medium Question 17 of 19

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