During shift change, the oncoming nurse receives a hand‐off. The outgoing nurse uses face-to-face communication, allows interaction, and provides the opportunity for questions. According to best practice, this is important because:

1. It noticeably speeds up the overall shift-change process.
2. It satisfies the legal documentation requirement only.
3. Interactive communication improves clarity and safety.
4. Questions are discouraged in order to avoid any delays.

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