Cultural and Spiritual Influences on Communication · NCLEX Exam

What is a nurse's appropriate response when a patient avoids looking directly into their eyes due to cultural beliefs?

  1. Interpret the lack of eye contact as a sign of dishonesty.
  2. Insist that the patient make and hold direct eye contact.
  3. Recognise eye-contact norms differ and listen attentively instead.
  4. Assume the patient is deliberately ignoring the nurse's questions.
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Correct answer: Recognise eye-contact norms differ and listen attentively instead.

Non-verbal behaviours vary culturally; recognising this avoids misinterpretation and maintains a respectful, therapeutic relationship.

Difficulty: Easy Question 4 of 11

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