Patient education techniques · CDA

A patient shows embarrassment about their oral health habits. Which approach helps build trust?

  1. Using judgmental or critical language
  2. Showing empathy and understanding
  3. Ignoring their feelings
  4. Rushing through the discussion
Show answer and explanation

Correct answer: Showing empathy and understanding

Empathy fosters rapport and reduces shame. Supportive communication encourages honest discussion.

Difficulty: Medium Question 16 of 20

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