Cultural Competence in Dentistry · CDA

A dentist notices that a patient avoids direct eye contact during consultations. What is the most culturally competent response?

  1. Assume the patient is being dishonest
  2. Recognize it may be a cultural sign of respect
  3. Insist the patient maintain eye contact for effective communication
  4. Document the patient as non-compliant
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Correct answer: Recognize it may be a cultural sign of respect

In some cultures, avoiding eye contact is a gesture of respect rather than avoidance. Recognizing this helps the dentist communicate more effectively and respectfully.

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